See What Verizon's Done!

See What Verizon's Done

and Steve Bergen

Last revised 5/18/10

Friday May 7th, 2010: We at The Children's Storefront in Harlem are desperately seeking someone who knows about the NBX 100 Phone System by 3Com.

Description of crisis? Phone system works fine WITHIN Storefront calling from office to office or room to room ... we receive calls from the outside fine with no problems ... however, we cannot make outgoing calls either local or long distance ... If you have any insights, suggestions or strategies, let me know... yes, we have tested all 12 Verizon lines so we are fairly positive it is NOT a Verizon problem or issue. We have a phone system called NBX 100 made by 3Com purchased in 2000 or 2001 ... 12 POTS lines coming in ... several LINE CARDS ... click here for our HUNT group Yes we have re-booted the system -- no success ... Yes, we have tested all 12 lines separately -- all test fine, hence no Verizon issue ... Someone said maybe one of the LINE CARDS is bad ... if this is true, how do we test? Click for the STATUS of the 12 LINE CARDS as of Friday morning 5/7/10: 1 ... 2 ... 3 ... 4 ... 5 ... 6 ... 7 ... 8 ... 9 ... 10 ... 11 ... 12 ... Click here for our system configuration ... click here for a picture of the NBX-100

Update Monday May 17th, 2010 and my song

We fortuitously came across a wonderfully generous company called Sanders Software from Lawrence Kansas who shipped us a new NBX-100 box on Monday 5/10. It arrived on Tuesday 5/11 and had the complete Storefront configuration since Tim and Kaelene from Sanders Software had managed to backup the configuration. Once we set it all up and tested, it exhibited the EXACT SAME SYMPTOMS above. At this point, Tim suggested we contact Verizon who came out on Wednesday 5/12 and explained that we had to dial 9 then comma then 9 then 1 to make a long distance call. So as it turned out, there was NOTHING wrong with our NBX-100 box and for all of those days of frustration, we could have indeed dialed out had we been smart enough to dial 9,9,1 and then the number. Verizon could NOT explain why they had changed the the Centrex plan to add the 9 the previously week. We then had Tim reconfigure our system so that it would not need the extra 9. By Thursday 5/13 everything was back to normal and I had time to write the lyrics for this song. Steve ;-)

There is a school on 129th street
See what Verizon's done
They added a 9 without telling us
My G-d this isn't fun
Oh parents tell your children
Everything Verizon's done
And if they can't dial out to make a call
Please try 9 then 9 then 1
Our savior was a company from Kansas
Two people named Tim and Kaelene
They shipped us a new NBX in under 2 days
We were so happy to get a new machine.

midi version from here ... 30 seconds used "up to 10 percent of the work but no more than 30 seconds of the music or lyrics from an individual musical work" per this Web page and many others

 
lyrics below from
http://digitaldreamdoor.nutsie.com/pages/lyrics/house_rising.html

There is a house in New Orleans 
They call the Rising Sun 
And it's been the ruin of many a poor boy 
And God I know I'm one 

My mother was a tailor 
She sewed my new bluejeans 
My father was a gamblin' man 
Down in New Orleans 

Now the only thing a gambler needs 
Is a suitcase and trunk 
And the only time he's satisfied 
Is when he's on a drunk 

Oh mother tell your children 
Not to do what I have done 
Spend your lives in sin and misery 
In the House of the Rising Sun 

Well, I got one foot on the platform 
The other foot on the train 
I'm goin' back to New Orleans 
To wear that ball and chain 

Well, there is a house in New Orleans 
They call the Rising Sun 
And it's been the ruin of many a poor boy 
And God I know I'm one